Return & Refund Policy

Return & Refund Policy

For fastest service, be sure to read and follow detail information below before packaging and returning your item:

A. Defective Products.

We will accept returns on website purchases within two week of delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost. The customer is liable to confirm with Senyyi's customer service for a advisable shipping method.The defective products can be refund or replaced as soon your returned beads arrives.

B. Non-defective Products.

Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 14 days from the arrival date of shipment. The customer should be responsible for all shipping costs and all taxes.

Prior to returning the product, contact customer service department for a Return Authorization. All products returned to Senyyi must be securely packaged in the proper shipping materials and reach Senyyi's company without damage and please note that the parcel is for 'return products'.

C. I've returned my items,how soon will i receive my refund?

In most cases, we will refund your money within 48 hours after we get your returned parcel.The time it takes to receive your refund will differ based on the payment method you used.

All returns should be sent to:

Consignee: Cathy Chen
ADD:Room 507, Building 2, #28 Juye Road, Xixing Street,
Binjiang District, Hangzhou City, Zhejiang Province, China
Post Code: 310051
Tel:+86 15988176573

Please tell our customer service staff that your product is being shipped back.